FAQ
Products & Spare Parts
How/where can I purchase spare parts?
My product isn't working as it should. Who do I speak to?
Replacement & Warranty:
How can I receive a replacement under warranty?
A: Please ensure you read the terms of warranty carefully.
As per your manufacturers' warranty, all claims for repair or replacement must be made at the original store of purchase with your proof of purchase. A replacement will only be issued if the product is unable to be repaired.
I have lost my receipt; can I still claim my warranty?
Instruction Manual:
The instructions aren't clear, who can I speak to?
A: Your retailer can help and guide you through the instructions. If they are unable to assist you, you can contact our customer care team via our enquiry form
Where can I find a copy of the instruction manual?
Purchase Pond One's Products:
Can I buy directly from Pond One?
I saw a product that I would like to purchase, but my local Pond One retailer doesn't stock it, what are my options?
Why don't you have prices on your website?
Where can I buy your products?
Feedback:
Where can I forward my feedback?
